Friday, 19 May 2017

Storms, the internet and customer services in France

I've been offline because my modem went poof in the storms. That's what the provider said, after performing loads of tests remotely. They're going to send us a new box. The thing is, the box is now working perfectly. The problem was with their own network and they have now fixed it, but their helpline staff is totally oblivious about what goes on...

Et vive la France!